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Bizum scam: what to do if you receive a fake payment request

What to do if you received a fake Bizum request or accidentally sent money through a scam.

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What is a Bizum scam

A Bizum scam is a type of fraud where scammers trick you into sending money through a fake payment request.

Unlike traditional payments, Bizum allows instant transfers, which makes mistakes difficult to reverse.


How Bizum scams work

The most common trick involves confusion between receiving and sending money.

  1. The scammer contacts you (often via marketplace)
  2. They say they will send you money
  3. Instead, they send a request for payment
  4. You accept it thinking it’s a payment
  5. The money is sent to the scammer

Why Bizum scams are effective

  • instant payments
  • user confusion
  • trust in mobile banking
  • pressure from the scammer

Many users do not carefully read whether they are sending or receiving money.


Real examples

  • Buyer on Wallapop “pays” using Bizum
  • Seller receives a request instead of payment
  • Fake urgent request from known contact
  • Social engineering via WhatsApp

Warning signs

  • unexpected Bizum request
  • pressure to accept quickly
  • unknown sender
  • mismatch between conversation and request

What to do if you accepted a fake request

1. Contact your bank immediately

Time is critical.

2. Report the transaction

Provide all details.

3. Save evidence

Screenshots, messages, transaction data.

4. Report the scam

To authorities and platform.


Can you recover Bizum money?

Recovery is difficult because:

  • transfers are instant
  • funds move quickly

However, quick action increases your chances.


How to avoid Bizum scams

  • always read the request carefully
  • verify sender identity
  • never rush
  • confirm before accepting

FAQ

Is Bizum safe?

Yes, but only when used correctly.

Can Bizum transactions be reversed?

Usually not, unless acted on immediately.


Final advice

Always double-check before accepting any Bizum request. A simple mistake can result in immediate financial loss.

Need country-specific help?

Open the help guide to see official agencies, emergency contacts and immediate steps available for your country.