What is a tech support scam
A tech support scam is a type of fraud where criminals pretend to be from companies like Microsoft, Apple, or antivirus providers.
They try to convince you that your computer is infected or compromised and that you need urgent help.
Their goal is to:
- get remote access to your device
- steal personal data
- charge you for fake services
How tech support scams work
The scam usually starts in one of these ways:
Fake pop-up warning
A message appears on your screen saying your computer is infected and you must call a number immediately.
Phone call
Someone calls claiming to be from “technical support” and warns about suspicious activity.
Fake website or ad
You are redirected to a page that looks official and displays urgent warnings.
What happens next
Once you engage:
- They ask you to install remote access software
- They gain control of your computer
- They may:
- steal files
- access passwords
- install malware
- They demand payment for “fixing” the issue
Real examples
- A pop-up saying “Your computer is infected — call Microsoft now”
- A caller claiming your Windows license has expired
- A fake antivirus alert blocking your screen
Warning signs
- Unsolicited calls about your computer
- Messages claiming immediate danger
- Requests to install remote access tools
- Requests for payment
Legitimate companies do NOT contact you this way.
What to do if you are targeted
1. Disconnect immediately
Close the browser or shut down your computer.
2. Do not call the number
It is controlled by scammers.
3. Remove remote access software
If installed, uninstall it immediately.
4. Scan your system
Use a trusted antivirus to check your device.
5. Change passwords
Especially if you shared credentials.
What to do if you already paid
- Contact your bank or payment provider
- Try to reverse the payment
- Monitor your accounts
- Report the fraud
How to avoid tech support scams
- Ignore pop-ups claiming infections
- Never allow remote access to strangers
- Use official support channels only
- Keep your system updated
FAQ
Does Microsoft call users about viruses?
No, Microsoft does not make unsolicited calls.
Are pop-up virus warnings real?
Usually not. Most are scams.
Final advice
If someone contacts you unexpectedly about your computer, assume it is a scam until proven otherwise.